TERMS & CONDITIONS

Sales

 

Payments are accepted through PayPal, Venmo or in person.

 

A 25% non-refundable deposit (per gecko) is required to place a gecko on hold for geckos that are $100 and above.  The hold deposit is for that particular gecko only.  If you are involved in a payment plan and change your mind on your purchase, any payments minus the hold deposit can be transferred to the newly chosen gecko, however, an additional 25% non-refundable deposit for the new gecko will be required. If you change your mind all together, a credit (minus the non-refundable deposits) will be issued toward a future purchase and will be good for one full year after date of issue. NO CASH REFUNDS WILL BE GIVEN. 

ALL SALES MUST BE PAID IN FULL BY 30 DAYS AFTER YOUR DEPOSIT unless otherwise noted 

 

No gecko is considered on hold until a deposit is sent, however, you must email me for approval before sending a deposit or you will be subject to the fees that I am charged to give you a refund (PayPal still charges fees for sales even if the money is refunded).

 

All sales are done through email or private messages only.  I like to have a written record of all transactions, therefore I do not do any sales over the phone.


 

Shipping

 

Shipping is only available to the continental 48 United States, and is done through FedEx Priority Overnight Monday-Wednesday with arrival Tuesday through Thursday.  Shipping prices are typically $50 for one or two geckos but please contact me with your zip code for a shipping quote.

 

I PREFER to ship to the Fedex Hub for safety reasons since the less time on the truck the better.  There are some instances where I will ship to your home but THIS IS VERY RARE.  I feel if you are going to be taking on one of my animals...you too would care about it's safety and make a trip to the nearest Fedex Hub to pick it up.  

 

I will only ship when temperatures are safe (between 40-80) in all destinations, this includes, my area, your area, and the fed ex hubs that your gecko will be traveling through.  I take into consideration the overnight lows as well as the daytime highs.  I will include a heat pack or cool pack if I feel one is needed.   Please keep me informed of your forecast as well.   I will NOT ship if the daytime HIGH is over 84 degrees.  There are many times when carriers have delays etc...and some rare instances when animals are kept an extra day!  

 

Guarantees

 

Due to the covid-19 virus we are longer offering a live arrival/on time guarantee. Heavy mail traffic and reduced employee expose from FedEx, some deliveries are not making it on time, and because of this, there is no longer insurance on packages, and they are no longer offering on time arrival guarantee. T

his has effected our decision to no longer offer live arrival guarantee until the covid-19 issue has flat lined, and I can once again, offer insurance on packages.

Thank you for understanding.

Please contact me within 1 hour of delivery no matter what!  I love these animals, and I always worry when shipping them. 

In the unfortunate event of a DOA, I MUST be contacted by email within 1 hour of delivery.  Be prepared to send me photographic evidence and video if possible.  NO CASH REFUNDS - A credit towards another gecko (less deposit and shipping fees) might be arranged.

Once the animal is in the hands of the buyer, it's health and well-being is beyond my control.  I am always available for any questions and care information and if asked will direct buyers to care sheets if needed. I will not guarantee the health (sickness or accident) of the animal once the responsibilities belong to the new owner.

 

*issues resulting from improper husbandry or accidents are not covered.

 

I like to consider myself a very fair person, and all issues will be dealt with on a case by case basis.

 

I do not guarantee color.  I feel the pictures that I provide are very accurate and I am always more than willing to take more photos for you.

 

I do not guarantee temperment.  I do handle all baby geckos but once they are adults...they are considered "breeding animals" and are typically handled less.  I get them out for photos, cage cleaning and weights.  
I try to be as accurate as possible about their personalities but that can change in their new environments with new owners.
I do not feel geckos need to be "played with".   

 

I do not guarantee the sex of a gecko unless it is actually stated Male or Female.  The terms unsexed, possible female, probable female, no pores seen, pores seen, etc. are just my observations at the time the gecko is posted for sale, they are not a guarantee of sex.  Also, please do not assume the sex of a gecko due to their name, as every gecko hatched here is assigned a name right out of the egg.

 

**This Guarantee in it's entirety is null and void if the gecko is not directly purchased and shipped by TAILSPINZ GECKOS**

 

I reserve the right to refuse any sales.

You MUST be over the age of 18 or I have to be notified by a parent. :)

 

**If you send payment, I will assume that you have read and agreed to these terms.**
 

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(314) 369-8896

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